{"id":12254,"date":"2021-10-27T09:12:58","date_gmt":"2021-10-27T14:12:58","guid":{"rendered":"https:\/\/www.cartermachinery.com\/?page_id=12254"},"modified":"2022-04-22T10:21:25","modified_gmt":"2022-04-22T15:21:25","slug":"support","status":"publish","type":"page","link":"https:\/\/www.cartermachinery.com\/parts-services\/parts\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-5 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h1 class=\"wp-block-heading\" id=\"support\">Support<\/h1>\n\n\n\n<p>Carter Machinery is focused on helping our customers achieve their highest levels of success. In order for you to achieve that success, we are here to support you in every aspect of your business. We have a parts distribution network that allows you to get virtually any Cat\u00ae part the next day. If you are unable to make it during our business hours to drop off your equipment, then we have drop boxes available for you.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\t\t<p class=\"centered-block\" style=\"width:100%;text-align:center;\">\n\n\t\n\t\t\t<a target=\"_self\"  class=\"button-block btn yellow\" href=\"#contactform\">\n\t\t\t\tContact Us\t\t\t<\/a>\n\t<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"700\" height=\"400\" src=\"https:\/\/www.cartermachinery.com\/wp-content\/uploads\/2022\/01\/Parts-Support-Hero-700-x-400.jpg\" alt=\"A Carter Cat employee looking through a filing cabinet\" class=\"wp-image-28667\" srcset=\"https:\/\/www.cartermachinery.com\/wp-content\/uploads\/2022\/01\/Parts-Support-Hero-700-x-400.jpg 700w, https:\/\/www.cartermachinery.com\/wp-content\/uploads\/2022\/01\/Parts-Support-Hero-700-x-400-300x171.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-10 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"drop-box\">Drop Box<\/h2>\n\n\n\n<p>In addition to our network of store locations, Carter also provides drop boxes for convenient parts pick-up. With over 200 locations throughout Washington D.C., Maryland, Delaware, Virginia, and West Virginia, you can&#8230;<\/p>\n\n\n\t\t<p class=\"centered-block\" style=\"width:100%;text-align:center;\">\n\n\t\n\t\t\t<a target=\"_self\"  class=\"button-block btn yellow\" href=\"\/parts-services\/parts\/drop-boxes\/\">\n\t\t\t\tLearn More\t\t\t<\/a>\n\t<\/p>\n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"360\" height=\"350\" src=\"https:\/\/www.cartermachinery.com\/wp-content\/uploads\/2022\/02\/DropBox_360x350.jpg\" alt=\"A yellow Carter Cat Drop Box\" class=\"wp-image-31172\" srcset=\"https:\/\/www.cartermachinery.com\/wp-content\/uploads\/2022\/02\/DropBox_360x350.jpg 360w, https:\/\/www.cartermachinery.com\/wp-content\/uploads\/2022\/02\/DropBox_360x350-300x292.jpg 300w\" sizes=\"(max-width: 360px) 100vw, 360px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"our-distribution-network\">Our Distribution Network<\/h2>\n\n\n\n<p>While we can\u2019t stock every part on our shelves, our network ensures you\u2019ll get what you need quickly. We use a dual hub system and nightly truck runs to shuttle parts&#8230;<\/p>\n\n\n\t\t<p class=\"centered-block\" style=\"width:100%;text-align:center;\">\n\n\t\n\t\t\t<a target=\"_self\"  class=\"button-block btn yellow\" href=\"https:\/\/www.cartermachinery.com\/parts-services\/parts\/our-distribution-network\/\">\n\t\t\t\tLearn More\t\t\t<\/a>\n\t<\/p>\n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"360\" height=\"350\" src=\"https:\/\/www.cartermachinery.com\/wp-content\/uploads\/2022\/01\/Distribution-Network-360-x-350-1.jpg\" alt=\"Carter Machinery trucks for its distribution network\" class=\"wp-image-28505\" srcset=\"https:\/\/www.cartermachinery.com\/wp-content\/uploads\/2022\/01\/Distribution-Network-360-x-350-1.jpg 360w, https:\/\/www.cartermachinery.com\/wp-content\/uploads\/2022\/01\/Distribution-Network-360-x-350-1-300x292.jpg 300w\" sizes=\"(max-width: 360px) 100vw, 360px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-15 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"policies\">Policies<\/h2>\n\n\n\n<p>To serve the best interests of all our customer, Carter Machinery Company, Inc. offers a parts return policy. This is in relation to current parts furnished from Carter Machinery stock, non-stock parts, which parts are non-returnable&#8230;<\/p>\n\n\n\t\t<p class=\"centered-block\" style=\"width:100%;text-align:center;\">\n\n\t\n\t\t\t<a target=\"_self\"  class=\"button-block btn yellow\" href=\"https:\/\/www.cartermachinery.com\/parts-services\/parts\/policies\/\">\n\t\t\t\tLearn More\t\t\t<\/a>\n\t<\/p>\n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"360\" height=\"350\" src=\"https:\/\/www.cartermachinery.com\/wp-content\/uploads\/2022\/01\/Policies-360-x-350.png\" alt=\"A Carter Cat employee working on processing returns\" class=\"wp-image-13691\" srcset=\"https:\/\/www.cartermachinery.com\/wp-content\/uploads\/2022\/01\/Policies-360-x-350.png 360w, https:\/\/www.cartermachinery.com\/wp-content\/uploads\/2022\/01\/Policies-360-x-350-300x292.png 300w\" sizes=\"(max-width: 360px) 100vw, 360px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support Carter Machinery is focused on helping our customers achieve their highest levels of success. In order for you to achieve that success, we are here to support you in every aspect of your business. We have a parts distribution network that allows you to get virtually any Cat\u00ae part the next day. If you&#8230;<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":281,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page.php","meta":{"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Supporting Your Heavy Equipment &amp; Machinery Needs | Carter Machinery<\/title>\n<meta name=\"description\" content=\"Carter Machinery offers support for your heavy equipment and machinery needs for customers in Virginia, Delaware, Maryland, &amp; Washington D.C.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cartermachinery.com\/parts-services\/parts\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Supporting Your Heavy Equipment &amp; 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