{"id":5701,"date":"2020-04-13T14:40:41","date_gmt":"2020-04-13T19:40:41","guid":{"rendered":"https:\/\/www.cartermachinery.com\/?page_id=5701"},"modified":"2025-03-28T08:37:08","modified_gmt":"2025-03-28T13:37:08","slug":"carterassist-remote-support","status":"publish","type":"page","link":"https:\/\/www.cartermachinery.com\/parts-services\/resources\/carterassist-remote-support\/","title":{"rendered":"Carter Assist Remote Support"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h1 class=\"wp-block-heading\">Carter Assist<\/h1>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\">Connect Remotely with Expert Technical Support<\/h3>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Do you perform your own machine maintenance or repairs? 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class=\"wp-block-columns is-layout-flex wp-container-11 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-9 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:55%\">\n<h2 class=\"wp-block-heading\">Call Carter Assist for Help with:<\/h2>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul>\n<li>Understanding safety procedures<\/li>\n\n\n\n<li>Fault-code descriptions and basic troubleshooting<\/li>\n\n\n\n<li>Questions about repair specifications (bolt torque, pressure or temperature specs, etc.)<\/li>\n\n\n\n<li>General service questions (disassembly instructions, lubricant types and quantities, etc.)<\/li>\n\n\n\n<li>Identifying and ordering the correct parts<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">More Than Just A Phone Call<\/h2>\n\n\n\n<ul>\n<li>Remote video customer support platform that can be pushed to your phone so our experts can see what you see<\/li>\n\n\n\n<li>Remote flash and troubleshooting (machine capability required)<\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:11px\">*Customers must have subscriptions to SIS, ET, and required tooling.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:45%\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"258\" height=\"517\" src=\"https:\/\/www.cartermachinery.com\/wp-content\/uploads\/2023\/04\/PhoneSilhouette_REV.jpg\" alt=\"\" class=\"wp-image-44230\" srcset=\"https:\/\/www.cartermachinery.com\/wp-content\/uploads\/2023\/04\/PhoneSilhouette_REV.jpg 258w, https:\/\/www.cartermachinery.com\/wp-content\/uploads\/2023\/04\/PhoneSilhouette_REV-150x300.jpg 150w\" sizes=\"(max-width: 258px) 100vw, 258px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.cartermachinery.com\/wp-content\/uploads\/2022\/01\/YouSuccess_Logo-1.png\" alt=\"Your Success is Our Mission\" class=\"wp-image-28520\" style=\"width:328px;height:119px\" width=\"328\" height=\"119\" srcset=\"https:\/\/www.cartermachinery.com\/wp-content\/uploads\/2022\/01\/YouSuccess_Logo-1.png 656w, https:\/\/www.cartermachinery.com\/wp-content\/uploads\/2022\/01\/YouSuccess_Logo-1-300x109.png 300w\" sizes=\"(max-width: 328px) 100vw, 328px\" \/><\/figure><\/div>\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Carter Assist Connect Remotely with Expert Technical Support Do you perform your own machine maintenance or repairs? If you ever get stuck mid-repair or just need a little help, look no further than Carter Assist. This complimentary service from Carter Machinery allows you to remotely connect with our technical support experts for help troubleshooting issues,&#8230;<\/p>\n","protected":false},"author":11,"featured_media":5695,"parent":8384,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page.php","meta":{"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Carter Assist Remote Support | Carter Machinery<\/title>\n<meta name=\"description\" content=\"Carter Machinery offers CarterAssist, a remote support tool to customers in Virginia, Maryland, Delaware, and D.C. get help when needed.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cartermachinery.com\/parts-services\/resources\/carterassist-remote-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Carter Assist Remote Support | Carter Machinery\" \/>\n<meta property=\"og:description\" content=\"Carter Machinery offers CarterAssist, a remote support tool to customers in Virginia, Maryland, Delaware, and D.C. get help when needed.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cartermachinery.com\/parts-services\/resources\/carterassist-remote-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Carter Machinery\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-28T13:37:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cartermachinery.com\/wp-content\/uploads\/2020\/04\/CarterAssist_LandingHeader.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cartermachinery.com\/parts-services\/resources\/carterassist-remote-support\/\",\"url\":\"https:\/\/www.cartermachinery.com\/parts-services\/resources\/carterassist-remote-support\/\",\"name\":\"Carter Assist Remote Support | Carter Machinery\",\"isPartOf\":{\"@id\":\"https:\/\/www.cartermachinery.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.cartermachinery.com\/parts-services\/resources\/carterassist-remote-support\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.cartermachinery.com\/parts-services\/resources\/carterassist-remote-support\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cartermachinery.com\/wp-content\/uploads\/2020\/04\/CarterAssist_LandingHeader.jpg\",\"datePublished\":\"2020-04-13T19:40:41+00:00\",\"dateModified\":\"2025-03-28T13:37:08+00:00\",\"description\":\"Carter Machinery offers CarterAssist, a remote support tool to customers in Virginia, Maryland, Delaware, and D.C. get help when needed.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.cartermachinery.com\/parts-services\/resources\/carterassist-remote-support\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.cartermachinery.com\/parts-services\/resources\/carterassist-remote-support\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.cartermachinery.com\/parts-services\/resources\/carterassist-remote-support\/#primaryimage\",\"url\":\"https:\/\/www.cartermachinery.com\/wp-content\/uploads\/2020\/04\/CarterAssist_LandingHeader.jpg\",\"contentUrl\":\"https:\/\/www.cartermachinery.com\/wp-content\/uploads\/2020\/04\/CarterAssist_LandingHeader.jpg\",\"width\":1600,\"height\":400,\"caption\":\"A Carter Cat employee talking on the phone\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.cartermachinery.com\/parts-services\/resources\/carterassist-remote-support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.cartermachinery.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Parts &#038; 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